Planet M
Lack of service

Hi this is dr shahid,

i`d purchased a motorola handset from planet m store under the so called scheme "peace of mind" which says 2 years warranty, price protection, standby phone facility etc. However recently I got a problem in my handset so I approached a store at dadar circle in the heavy rains on 31st july in the afternoon as my handset is still under warranty. As per the scheme i should get a standby handset which shamefully the store didnt had, i told them my problems of not having an alternative handset but they fail to understand and said that they really cant do anything so i requested them to give me in writing that they cant give me a standby phone but they refused for that as well and said that "do what u want" so i approached the matunga police station which is incharge there they told me its a matter of consumer protection, now after all the inconvenience and discomfort caused to me i visited another planet m store ar parel and they had a different policy altogether they said they dont take any servicing handsets on saturdays and sundays and i`ll get a standby phone after a weeks times. I was really disappointed by this behaviour from the planetm stores its not worth trusting these people as dont do what they say and everything they say is just for the sake of attracting costumers. This is something very shameful

Company: Planet M
Country: India
State: Maharashtra
City: Mumbai City

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