Nokia
Defective Handset

Dear Sir,

I am using mobile phones for last 12 years and I am a brand loyal of Nokia. I have used 8-9 handset of Nokia and I feel that Nokia handsets are more reliable than any other brands. They are more user friendly and the battery backup is also very good. But, recently I have bought one Nokia E71 which has changed my perception on the brand. The hand set is showing three major problems from day 1.

1. Battery backup – the battery backup is only 4-5 hours which is very surprising.

2. Automatic switch on-off- If I switch off the mobile, the mobile automatically gets switch on after 15 sec

3. Over heating- Sometimes the handset becomes hot without any reason.

After two days, I approach the Nokia shop (from where I have purchased the handset) for exchange but they have refused and asked me to go to the Nokia care. In Nokia care, they told me that there is some problem in the software. After up gradation of the software the problems will be rectified. They have up graded the software, but it was showing the same problem. When they could not rectify the problems, they sent the handset to Gurgaon for repair. On 2nd August, I have received the handset, but the problem no 1 and 3 is still not rectified. Kindly suggest.

Mobile details-

Model-E71

Handset no- 356059034126892

Date of Purchase- 21/6

My Address-

Abhijit Sarma,

ICICI Bank Ltd, 1st Floor,

Kamrupia Namghar,

Tezpur-784001

Mob-9957599134

E mail- abhijit2206@yahoo.co.in

Company: Nokia
Country: India

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