Samsung
POOR SERVICE

Dear Sir,

I Dr Sujata Magdum nee Mali, purchased a SAMSUNG handset from Mobile Stores Ltd. on 16th May of Model GT S5360 TKAINS with IMEI no. 359462048933583. While purchasing I paid for extended warranty & mobile secure.

From last one month i.e. in June this handset was turning off automatically. I registered the complaint with Mobiles Stores executive and in this context I was asked to format the handset. This was done thrice but the problem remained unsolved. Finally on 4th July in the evening the Mobile store executive said that the problem is with PBS of the handset and so it should be send to the company. I will be able to get my handset back on 10th July. For this I handed over the handset to him and told him that I shall collect it on 11th July so that they could verify its working status for one more day. When I went to collect my handset I was again informed that the problem is not rectiifed. Neither they have bother to give me handset for time being use. Moreover when I asked them to give me receipt of the compliant lodged with them they handed over the receipt dated 11th July after a long hot conversation.. In this respect I would like to bring to your kind notice that the people in the store are highly non-co-operative. This has forced me to place a complain with you. Now I request your kind self to rectify my problem or otherwise I will have to approach the consumer forum. Till date I am without cell and this has really affected my work. Could you pls let meknow how would you help me out in this respect? Or otherwise I will have to takesome legal action.

I hope you understand the severity of my case. Hoping for a positive response

Dr Sujata Magdum

Company: Samsung
Country: India
State: Maharashtra
City: Nashik

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