Nokia Asha 300
Nokia Using Liquid Damage Excuse to reject All Warraties

I had purchased a Nokia Asha 300 in February only to go through trouble and hassle. The Nokia Asha 300 phone given to me was defective and did not function properly for even one day. After much argument, it was replaced with another phone which was nothing better.

Phone IMEI No: 358630/04/589393/2

Job Sheet : 153433527/121013/112

Within a few months the touch screen started giving me problems. (by the way this phone has the worst touch screen ever. Even the local phones have a better responding touch screen).

I took my phone to Nokia care on 27th July which was repaired and given back to me. It has been two months and the touch screen stopped responding completely. I took the phone to Nokia Care and was shocked to be told that there is liquid damage and warranty will not cover it. I am being asked to pay around Rs 1500 for no fault of mine. My phone has definitely not been in touch with water and the executive told me that the damage can be because of the moisture as well.

I asked the executive (krishna) at Micronas Telecom (Sector 2, Noida) to give me in writing that you are rejecting the warranty claim and hand over a picture of the defective part but he refused to do so. He asked me to pay Rs 1550 for the repairs.

Now Nokia customer care has written stating that not only will they not cover this liquid damage, it will also void all future warranty (that is a Nokia Policy). It is sad that a company like Nokia which was known for quality has started making such sub-standard phones that get damaged by regular usage and moisture (according to Nokia care) in a dry place like Delhi.

Company: Nokia Asha 300
Country: India

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