Faber HeatKraft
FABER technicians misleading customers and not responding to customer complaints

I had made a complaint regarding excessive noise coming from my Faber

Kitchen Chimney. I had purchased the product in 2008 and it is covered

under lifetime warranty scheme.(CARD no KOL 0838613)

On 04/10 I had entered into a cleaning contract with Faber (

application form No 012566)

After receiving my complaint for excessive noise technician came to my

house and remarked that the rotor needs to be replaced and he

suggested we log a fresh call for replacement of the rotor. The service

request number was 1210459551. After a few weeks we raised a call once

again to get the rotor replaced since it is covered in Lifetime

Warranty scheme.

This time the technician visited our house, inspected the product and

remarked that the rotor is in good shape and there is no need to be

replaced. He charged us Rs 300 as visit charges. The Service number is

1212512305.

As a customer I raise serious objections to the following facts

1. FABER technicians are giving contradictory statements regarding the

condition of the rotor which is not acceptable by us.

2. Further, Since the first technician recommended change of rotor we

raised a service call to get it replaced. And as per Owner's Manual

page 9 &-quot; Visits made by Faber technician for repair of the items

covered under warranty will be free " Hence there can not be any

ground for charging Rs 300 as visit charges, when the sole purpose of

the technician was to change the rotor as mentioned in Service request

1210459551

I had called Avon Marketing (phone number 033 2455 7164) seeking

clarification regarding the same and they promised to get back to me.

But Till now I have not received any calls. I have also mailed to Faber customer care but they have not responded to me till date.

I request you to immediately look into this issue and provide

justification for such unacceptable service delivery.

Thanks

Company: Faber HeatKraft
Country: India
State: West Bengal
City: South 24 Parganas

  <     >