Electrolux India
Hopeless service: agency and call centre

1) The after sales service agency GX System & Service is hopeless. Will not provide a status update forget service. The proprietor, Navin, is rude and has no focus on this business. In the service business if you are rude, you can not be there for the long term. His manager, Manju, is his replica. This agency will commit dates that they themselves 'FORGET'! They will go the extra mile to cancel a customer request with the customer still in complete darkness. In short, this agency is a brilliant client attrition engine to have. Can Electrolux afford this is such a competitive market like Bangalore???

2) The call centre operations of Electrolux India is a sham. They are of no use to the customers. I think, Electrolux can do without this intermediate routing agency. Like most consumer durable contact centres in India, they are a big dis-service to the share holders.

Company: Electrolux India
Country: India

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