Electrolux - Kelvinator
No proper authorized service agents

We own a Electrolux Kelvinator Refrigerator (double door), which is out of warranty period. The complaint is there is no cooling effect in both compartments. We tried calling a Franchisee by name "Prizm Services" situated at RPC Layout, Vijayanagar, Bangalore, India, PH: 91 80 23385554, and got the same repaired, they replaced "Bimetal Fuse" and "D-Timer" at a cost of Rs.2, 000 (including service charges). Now after 2 1/2 months, we are facing the same problem. We tried contacting the above mentioned address or ph.no., but in vain, they have shifted and we are unable to trace them. Our problem is if we try to contact some other franchisee, we end up paying some more money towards repair / replacement charges. But question is for how long do we go on like this...

Never buy this refrigerator!

Warm Regards

Shylaja

Company: Electrolux - Kelvinator
Country: India

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