Airtel
Handset IMEI Tracing Capability and Procedure of AIRTEL

Hello,

I had an AIRTEL connection and i was using an Iphone.

On 4th March it was stolen. I have lodged a complaint reference no GDE 190 in the nearest POLICE STATION.

I sent an email to 121@airtelindia.com seeking more information regarding the same. But, the reply was not satisfactory.

My queries are-

& CAN AIRTEL TRACE THE HANDSET VIA IMEI NUMBER?

& CAN AIRTEL BLOCK THE HANDSET BY USING THE IMEI NUMBER?

& AFTER LODGING A COMPLAINT IN THE POLICE STATION, CAN AIRTEL PROVIDE ME WITH THE INFORMATION OF THE SIM NUMBERS USED AGAINST MY HANDSET IMEI NUMBER SINCE THE DAY IT WAS STOLEN?

& LODGING A COMPLAINT AS A GDE, WOULD THIS SERVE THE PURPOSE?

& I NEED TO KNOW ALL THE LEGAL OPTIONS ISSUED BY AIRTEL FOR GENERAL PUBLIC IN CASE OF THEFT OF MOBILES. IT WOULD BE BETTER IF A DOCUMENT ISSUED BY AIRTEL CAN BE PROVIDED.

LOOKING FORWARD FOR A TO THE POINT RESPONSE.

Regards

Bhuvnesh

Company: Airtel
Country: India

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