Hello,
I had an AIRTEL connection and i was using an Iphone.
On 4th March it was stolen. I have lodged a complaint reference no GDE 190 in the nearest POLICE STATION.
I sent an email to [email protected] seeking more information regarding the same. But, the reply was not satisfactory.
My queries are-
& CAN AIRTEL TRACE THE HANDSET VIA IMEI NUMBER?
& CAN AIRTEL BLOCK THE HANDSET BY USING THE IMEI NUMBER?
& AFTER LODGING A COMPLAINT IN THE POLICE STATION, CAN AIRTEL PROVIDE ME WITH THE INFORMATION OF THE SIM NUMBERS USED AGAINST MY HANDSET IMEI NUMBER SINCE THE DAY IT WAS STOLEN?
& LODGING A COMPLAINT AS A GDE, WOULD THIS SERVE THE PURPOSE?
& I NEED TO KNOW ALL THE LEGAL OPTIONS ISSUED BY AIRTEL FOR GENERAL PUBLIC IN CASE OF THEFT OF MOBILES. IT WOULD BE BETTER IF A DOCUMENT ISSUED BY AIRTEL CAN BE PROVIDED.
LOOKING FORWARD FOR A TO THE POINT RESPONSE.
Regards
Bhuvnesh
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