LG India
Given defective fridge

I have purchased a fridge from LG Electronics India Pvt Ltd, Jaipur on 21.04.2011 .. Invoice no. 1533, from the day one the fridge is not in working condition some cooling problem. Call was logged for the same wide ref no. RNA110423016427 Dt 23.04.2011….. your engineer came and checked the fridge and provide suggestion to repairs the same from service centre… we were not agreed that time for repairs because this is manufacturing default and try to replace the same…. I called your area manager Mr. Ajyan - 9828503015 for helping me… but finally he said “Boss, we cann’t replace it but we repair on SOS basis”….. I agreed with Ajyan and again log a call vide ref no. RNA110428015917 on 28.04.2011….. no one come to my home for pick the phone after many calls to Mr. Ajyan, Chandrika – 9828503025 and Mr. Rajesh 9828503067…… after wating long time… I contacted on customer care toll free no. 18001809999…. Your customer care executive said that your call is already completed and our engineer comments are ok (means fridge is in working condition)… I surprised with the words with customer care executive … my fridge is in working condition and I am not aware….. your engineer is cheated me as well as your company also.. how he can close the call without customer knowledge and also not visit at my Home. I am not mad… and logged call third time…….

In the mean time I purchased fridge from Samsung, because you are also aware that he hot summer is started in Rajasthan……

Again I log a call for repairing the fridge on 09th May….. awaiting your response…..

I don’t know what’s the working style in Rajasthan…. And what kind of services provided by your customer care officers/ engineers….

Can you hear me and provide the reasons for below mentioned points :-

1. Call closed without my knowledge

2. Call closed and shown Fridge is OK…. While no one visit at my home…

3. No action is taken on my call logged on 09th May…..

On behalf of

Jogendra Agrawal

09928034994

Company: LG India
Country: India

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