Baskin Robbins
Bad Customer Service

I was a regular visitor to the Baskin Robbins Outlet at Jayanagar 4th Block. On a Saturday, I had visited to pick up my usual order (4 scoops of Dark Chocolate with hot chocolate sauce in two cups). During the billing, I produced a coupon which entitled me a free scoop for a purchase of over Rs. 100. The agent started giving me a cold shoulder looking at the coupon. On inquiring the offer, he said i have to choose two more scoops and it is not valid for the ones I had brought. I was very sure that he was not interested in serving me as I have purchased the same items from the same store many times before. I was made to wait till he served all other customers and then he came and told me that he cannot serve me. He didn't even want to listen to what I had to say and said that he cannot give me that offer.

Personally, being a loyal customer, I felt insulted and swore that I would never come to that store again. I also decided that I would file a complaint online so that others would know the kind of service they are in for.

Company: Baskin Robbins
Country: India
State: Karnataka
City: Bangalore

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