Dominos India
Refund

Hi,

I was trying to place an order for Dominos pizza (Non Veg Doubles - Pizza Mania) online on their website on last Thursday, June 9. Everything was fine till the final stage. The credit card transaction went through and i was taken to that webpage of Dominos which says 'Order is being pushed to the kitchen' when this transaction failed. The error came as 'Sorry we are not able to push your order into the kitchen. Try again.'

At this stage I immediately called up the Dominos store (Dominos Store Address

Btm - Bangalore, No 67, 35th Main, 100 Ft Ring Road, Btm 2nd Stage, Bangalore - 560076 Ph.no 080-26687722, 08026687733) which i had selected for home delivery and spoke to the Manager who mentioned that they have not received any online order from me and enquired my problem. After hearing out my problem he advised me to try again.

Once again i tried placing the order online but same result as before and same error message popped up. Then the Dominos Manager then took my order over the phone and said they did not receive any order, not to worry and that the debited amount will be refunded within one week.

Till now i have not gotten my money back, i also checked with my bank and they confirmed that my card has been charged twice and the amount has been credited to Dominos. The transaction amount was Rs 296.40 each time respectively.

I would request Dominos to kindly look into this matter and refund my money back asap.

Regards,

Shiladitya

Company: Dominos India
Country: India
State: Karnataka
City: Bangalore

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