McDonalds
Poor customer care

I called up McDonald's Aundh outlet in Pune to place my order but the person in-charge told me to call the customer care no. 022-66000666 which is their call center in Mumbai. I gave my contact details to the call center in-charge and he asked for my address. I gave him my full address but he insisted that I give him a street name. I told him that this street has no name in particular but is just 5 minutes away from the McDonald's outlet in Aundh. I gave him all possible landmarks near my house. He refused to give me a delivery only because I did not give him a street name and that he could not add me to his database. My point is, why can not they have a LOCAL phone number where the customers can call and place their orders? The people of Pune know what is where, but what can an incompetent call center employee do sitting in Mumbai? And when I told him all this and that their service was bad, he said it was not! If McDonald's is going to treat its customers this way, it will soon have to shut down. Sheer wastage of time and completely disillusioning.

Thank you.

Company: McDonalds
Country: India

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