Godrej Interio
Sofa set defective

Dear sir/mam,

I have taken D-alpina 3 seater and 2 seater on 26-12 with name of Pooja Sharma with Receipt no.-65602 and Customer code 93SR3B from Vikrohli, Mumbai showroom.

After having 3 months of my sofa sets, sofasets started showing its defectiveness, i mean rexin of the sofa got defective. But i complained so many times to your customercare,

no body responded on time and time elapses then i got irritated. Thereafer one person came from your company for inspection, he found the defectiveness of both sofa sets then

he ordered for replacement. After that i went to your show room in Vikrohli, i shared my problem with MR. PRAMOD of D-alpina sofa that i do not want again rexin sofa D-alpina

after replacement because i got irritated with this product from past 4 months with problems. I reached before durga pooja to the showroom discount was there in your products

i asked to MR. PRAMOD cahnge my sofaset with another sofaset i.e. Florence 3 and 2 seater with discount he has initially agreed with discount some 1000 Rs/- difference came

i said i will pay this difference then he said your sofa Florence will be ready after Dushera.

You just answer me if i have taken your sofa D-alpina in discount period then, i was not expecting

my sofa will be difective and complain will be logged on durga pooja. So i request you to provide me discount on Florence as same rate as what it was there before Durga

Pooja because from then i contacted with showroom employee MR. PRAMOD after three days he said "YOU WILL NOT GET DISCOUNT ON FLORENCE AND REPLACEMENT

WILL BE ONLY D-ALPINA NOT FLORENCE..".

i got irritated from the company's response to customer for delaying me and my time from 1-2 months thereafter my sofaset warranty will be lost after few months.

Sir/mam

So please help me for -Replacement from D-alpina to Florence before my warranty period and Discount of same rate what i talked before Durga pooja of

this year so that i can trust the godrej and i will be the future customer of Godrej.

With regards

Dharmendra tiwari

Company: Godrej Interio
Country: India
State: Maharashtra
City: Mumbai City

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