HomeTown Marthahalli
Late and wrong delivery - still not resolved

I am writing to complain about the awful experience that we are having with Hometown Marathalli, Bangalore.

We ordered a kitchen cabinet on 14 January. An item was delivered to 26 January despite the promise that the item will be delivered on 22 January. Mr Ramesh came to assemble the product on 28 January. This is when we discovered that the wrong item was delivered.

We made several phone calls - to the call centre and the store. We spoke to the Sales person Mr Satish who assured that we had ordered this cabinet and there was no way the store made a mistake. Luckily Mr Ramesh remembered the location of this item in the shop and was able to convince Ms Reshma Pinto that indeed the wrong item was delivered. We got an email from the company acknowledging that we got the wrong shipment and the it would be picked up on 29 January and the correct stuff would be delivered on 31 January.

On 29 January we got a call from the driver at 6:30AM in the morning asking for a pickup! Ironically, hometown offices open at 11:30am. Given the timing, we asked for him to call back later and never heard from him.

On 31 January we are supposed to receive what we actually ordered and there is no communication. The call centre executive Mr Manjunath could only confirm that a pick up will happen (no time is mentioned) and we MAY get out cabinet tomorrow or day after. After annoying attempts to reach senior executives later in the evening I got a call from Mr Gideon saying that they regret the problem and someone will come to pick up the delivery. No one called or showed up to pick up the wrong item.

Today is 1 Feb. I can't get through the hometown customer service centre for the past half hour. I have sent emails and feedback to their team. No response.

Terrible customer service. Won't even give me my money back let alone a reimbursement for all the inconvenience caused. Thoroughly incompetent management.

Megha

Order no: 2004070838

Company: HomeTown Marthahalli
Country: India
State: Karnataka
City: Bangalore

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