Home Town/Moduler Kitchen
Very poor service of delivery, lack of professionalism

I am really getting frustarted of the quality of service of Moduler Kitchen in Home Town Shopping centre at New Town Kolkata.

We have ordered for a moduler kitechen on 8th of June. After repeated calls we have received the delivery in mid week of August. Not only that, entire delivery was not completed. We have come to know from them, few of the delivery parts is still pending to deliver. Unfortunately they have not informed us for a single time this matter. We have repeatedly asked them and called them to know the status, and then came to know the actual thing. Still more than half of the work is pending. We are unable to shift my new house due to this reason only. My question is, why they have not conevyed these kind of thing during payments. They have conveyed everything will be ok, no concerns will be raised from customer side against them, but we are totally lost. I did not expect this from future groups. Home town really a bad section of delivery for future groups. Please suggest suitable solution for me. I need to escalate this to Higher management.

Company: Home Town/Moduler Kitchen
Country: India
State: West Bengal

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