HomeTown - Pantaloon Retail (Future Group)
Broken Delivery no replacement

Hi,

I bought One shoe rack, one Nilkamal Almirah and one wardrobe from Ishanya Mall Home town Pune.

Nilkamal one door was broken which I was informed will be replaced by next day. Shoe rack glass was broken, I am following up and every time I get a reply that in ten minutes they will call back which never happens, Wardrobe is not in stock may take another month to deliver : (

Their customer feedback email bounced back. Phone no is picked by one Mr. Ajit who is tough guy and don't give any other contact name or number, but he says politely that he can't help as he is from fitting department and he has sent the fitting person in time and if furniture was delivered broken it was not his department fault. He assures me that someone from furniture department will call me back and I keep on waiting.

It was my first experience with Home town and I will prefer to keep it last one.

Thanks

Shwetank Upadhyaya

shwetank@linkedpune.com

Company: HomeTown - Pantaloon Retail (Future Group)
Country: India
State: Maharashtra
City: Pune

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