Hetero Pharmacy
Not Abiding by the Return Policy

Hello All,

I have taken Fosavance 70mg tablets from Hetero Pharmacy, Hyderabad (ChandaNagar Branch). Instead of taking 4 tables (1 strip), I have ordered 4 strips and paid around 1450 rs/- for them. This happened on 13th April and I went today (16th April) to return the good along with the bill they gave me. It is a manual bill and not a computerized bill in which no return policy was printed. The same day I observed for some people they are giving computer bills also. So, When I went today to return the goods they said the return policy is that the goods be returned in 3 days, for which I said I came within the stipulated time. Then he told since these are not fast moving we cannot take them back and atlast when I argued with them they said come tomorrow morning and talk with our supervisor. Why should I be again going and talking to their supervisor when I am returning the product on time along with the bill. I am also not satisfied with the staff behaviour. Please let me know where and how I can take action against them.

Regards

K.S.Raju

Company: Hetero Pharmacy
Country: India
State: Andhra Pradesh
City: Hyderabad

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