ICICI Lombard
POOR SERVICE BY ICICI LOAMBARD OFFICIALS JALANDHAR OFFICE

I have insurance of my car Santro PB08 AM 3537 from ur company. Policy no 3001/50434109/02/000.

This car is on my mother’s name, Smt Ravinder Kaur. On 16 Aug 09, both my parents were travelling in this car and they met with an accident in which my mother expired on the spot and father suffered multiple injuries.

In this regard I registered for claim and my claim no is 01229672. Since then the attitude of the personnel of ICICI Lombard dealing with me has been extremely poor. Either they are highly incompetent or are trying to ignore us for whatever reason.

I have been dealing with MR RAVINDER AND MR SP SINGH (BOTH IN ICICI LOMBARD JALANDHAR OFFICE Mob No 9915018505 and 9915018730 resp). Their attitude has been highly indifferent. After a long time and regular follow up, the company officials told us that it was a case of total loss of vehicle and they settled the amount of 1, 24500/-(to be paid to us).

After repeated requests to Mr SP Singh and Mr Ravinder, I could get the documents required to be submitted by me in regard to this claim. I submitted those documents. After a couple of days, they again told that some additional documents were required. It seems as if they are just trying to delay the issue. I had to visit the ICICI Lombard office atleast 10 times.

Finally after submitting all documents now they are telling to submit legal heir certificate. In lieu of this Mr SP Singh agreed that an affidavit attested by Executive Magistrate will do and legal heir certificate is not required. I got the affidavit made after lots of effort and when I submitted it, he told that it won’t do.

This kind of attitude from such a well known company is disheartening. I requested Mr SP Singh to atleast give me in written and signed by him, the list of documents to be submitted by me, the latest status of my claim and copy of the case which he has forwarded to his higher office. But he is not ready to do the same and is even ignoring my phone calls. I need to dial him atleast 10 times to talk to him. I must say there is no transparency in the case and I have least idea of what is going on with regard to my claim.

Having lost my mother in the accident, this is as such a tough time for me and this kind of indifferent attitude from the Insurance Company is putting me off.

I am an officer in Indian Air Force and am posted at Bikaner. I have been specially taking leaves and coming to my hometown to settle this claim but everything seems to have gone in vain. I fail to understand how such a well known company is sustaining with such poor employees.

There is a 180 degree difference in the attitude of these personnel from the time I took this insurance and now when I am claiming for my loss.

Company: ICICI Lombard
Country: India

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