ICICI Lombard Health Care Insurance
Refund not received

Dear Sir,

I had booked a policy of Critical Health Care from ICICI Bank on 12th January. As per my communication with ICICI Lombard officer, the premium amount will be equated in 36 equal EMI’s, but after giving them confirmation, immediately, they deducted the Rs.6600/- from my credit card limit. I had a communication with ICICI officer regarding terms and condition of cancellation of policy. He told me that if you cancel the policy before 30 days of registration, no charges will be deducted and complete amount will be reimbursed to you in your credit card account. But After confirming the cancellation, a verification call was given from ICICI Lombard to me, in which they did not spoke about any charges to be deducted. When the refund amount came into account, it was only Rs. 2973/- instead of Rs.6600/-.

Regarding the same I made several complaints to ICICI Lombard and ICICI Bank seniors. The preceding mails can give you an idea about the same.

I request you to help me and tell me how I can take out my 45% lost money form ICICI Lombard.

Communications with ICICI Lombard and Bank:

Fri 2/1 4:36 PM

Dear Team,

Please assist the customer regarding Lombard query and inform to customer email ID maheshshukla@glenmarkpharma.com

Sincerely,

Shyam Sunder K

Customer Service Manager

ICICI Bank Limited

&--Original Message&--

From: Mahesh Shukla (maheshshukla@glenmarkpharma.com)

Date: Thursday, January 31 06:41 PM

To: Customer Care (customercare@ICICIBANK.COM)

Subject: RE: RE: RE: FW: 'ICICILom=002-524-222' ICICI Lombard Website - Email

Kindly give the mail ID of some senior manger level person.

Thanks & Regards

Mahesh R Shukla

Core Team Member (919428442677)

Project - SMART

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From: Customer Care [mailto: customercare@ICICIBANK.COM]

Sent: Thursday, January 31 6:28 PM

To: Mahesh Shukla

Subject: RE:'ICICICARE=027-732-530' RE: RE: FW: 'ICICILom=002-524-222' ICICI Lombard Website - Email

Dear Mr. Shukla,

If any debit is done by ICICI Lombard only they have the authority to credit the amount to your credit card account.

Also we confirm that we will not be able to access your policy details registered by ICICI Lombard and hence we request you to contact only ICICI Lombard.

Forquicker resolution of your query/request, please write to us through "E-mail Us" facility. This facility is available on the first page of our web site www.icicibank.com, under "Reach Us ".

Sincerely,

Joginder Singh

Customer Service Manager

ICICI Bank Limited

&--Original Message&--

From: Mahesh Shukla (maheshshukla@glenmarkpharma.com)

Date: Thursday, January 31 04:46 PM

To: Customer Care (customercare@icicibank.com)

Subject: RE: RE: FW: 'ICICILom=002-524-222' ICICI Lombard Website - Email

What do you mean by this? State clearly.

Thanks & Regards

Mahesh R Shukla

Core Team Member (919428442677)

Project - SMART

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From: Customer Care [mailto: customercare@icicibank.com]

Sent: Thursday, January 31 4:44 PM

To: Mahesh Shukla

Subject: RE:'ICICICARE=027-732-530' RE: FW: 'ICICILom=002-524-222' ICICI Lombard Website - Email

Dear Mr. Shukla,

We regret any inconvenience caused to you.

If you require any further clarification, please write to lombardcc@icicilombard.com

For quicker resolution of your query/request, please write to us through "E-mail Us" facility. This facility is available on the first page of our web site www.icicibank.com, under "Reach Us ".

Sincerely,

Joginder Singh

Customer Service Manager

ICICI Bank Limited

&--Original Message&--

From: Mahesh Shukla (maheshshukla@glenmarkpharma.com)

Date: Thursday, January 31 11:16 AM

To: Customer Care (customercare@icicibank.com)

Subject: RE: FW: 'ICICILom=002-524-222' ICICI Lombard Website - Email

Dear Sir,

My Card number - 4076590685076003

Thanks & Regards

Mahesh R Shukla

Core Team Member (919428442677)

Project - SMART

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From: Customer Care [mailto: customercare@icicibank.com]

Sent: Thursday, January 31 12:14 AM

To: Mahesh Shukla

Subject: RE:'ICICICARE=027-732-530' FW: 'ICICILom=002-524-222' ICICI Lombard Website - Email

Dear Sir,

Please provide to us your complete 16-digit credit card number to assist you.

For quicker resolution of your query/request, please write to us through "E-mail Us" facility. This facility is available on the first page of our web site www.icicibank.com, under "Reach Us ".

Sincerely,

Joginder Singh

Customer Service Manager

ICICI Bank Limited

&--Original Message&--

From: Mahesh Shukla (maheshshukla@glenmarkpharma.com)

Date: Wednesday, January 30 11:51 AM

To: headservicequality@icicibank.com (headservicequality@icicibank.com)

Subject: FW: 'ICICILom=002-524-222' ICICI Lombard Website - Email

Dear Sir,

As per mail from Mr. Jayraj Lokhande, Rs.6600/- amount premium was not deducted from my credit card account. But I have confirmed from ICICI bank customer care, that premium of Rs.6600/- deducted from my account on 12th January. You can trace the record. Also after cancellation of my policy 4065/CCSM/01262465/00/001, 55% charges were deducted as a cancellation charges and only 2970/- was refunded to me by ICICI Lombard. If you check the cancellation confirmation call record of mine, your officer has committed that no cancellation charges will be deducted from you. Kindly look into the matter and suggest me what can I do now???

Thanks & Regards

Mahesh R Shukla

Core Team Member (919428442677)

Project - SMART

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From: CustomerSupport [mailto: customersupport@icicilombard.com]

Sent: Monday, January 28 3:16 PM

To: Mahesh Shukla

Subject: RE:'ICICILom=002-524-222' ICICI Lombard Website - Email

Dear Customer,

This is with reference to your mail,

We wish to inform you that your policy 4065/CCSM/01262465/00/001 was booked under the EMI option having net premium of Rs. 6600.00/- & the same was equated into 36 months of installments.

Further we wish to inform you that as per our records total policy premium was not deducted from your credit card.

If you need any further assistance, please feel free to write to us and we will be glad to assist you.

Assuring you of best our services, always

Warm Regards,

Jayraj Lokhande,

Customer Support Team

ICICI Lombard General Insurance Limited

Date : 25.01.2008

Dear Customer,

This is with reference to your mail,

We wish to inform you that your policy 4065/CCSM/01262465/00/001 was booked under the EMI option having net premium of Rs. 6600.00/- & the same was equated into 36 months of installments.

Further we wish to inform you that refund of Rs.2973/- has been processed on your credit card as per the policy terms & conditions.

If you need any further assistance, please feel free to write to us and we will be glad to assist you.

Assuring you of best our services, always

Warm Regards,

Jayraj Lokhande,

Customer Support Team

ICICI Lombard General Insurance Limited

Mon 2/4 1:01 PM

Dear Customer,

This is with reference to your mail,

We wish to apprise you that for further please get in touch with the nearest ICICI Bank credit card division or write an e mail to cardservice@icicibank.com.

Further we wish to inform you that as per our records your policy 4065/CCSM/01262465/00/001 was booked under the EMI option having net premium of Rs. 6600.00/- & the same was equated into 36 months of installments.

Further we wish to inform you that as per our records total policy premium was not deducted from your credit card.

If you need any further assistance, please feel free to write to us and we will be glad to assist you.

Assuring you of best our services, always

Warm Regards,

Jayraj Lokhande,

Customer Support Team

ICICI Lombard General Insurance Limited

Thanks & Regards

Mahesh R Shukla

Core Team Member (919824465579)

Project - SMART

Company: ICICI Lombard Health Care Insurance
Country: India

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