Axis Bank
Amount debited twice

Hi,

This is the complaint against axis bank, On 29 september i shopped one bag from one of the E-commerce website (yebhi.com) order no-YBH622281 but amount debited from my account twice. I called yebhi.com they asked me to send my debit card statement which was showing that amount has been deducted twice when i send that they told me that they received the amount only once... now i am trying to call axis bank but no one is responding.this is the details i got from Yebhi.com

Please let me know what should i do get my money back

Order Details

Acquirer ID

UTI Bank — 910020020006082

Order ID

57757

IP Address

182.71.165.202

Date

29/9 5:18 PM

Order Reference

YBH622281

Amount

INR849.00

Authorised Amount

INR0.00

Captured Amount

INR0.00

Refunded Amount

INR0.00

Authorisation Code

Response Code

2 - Declined

Card Details

Card Type

Mastercard

Card Number

532702xxxxxxx732

Card Expiry

07/21

Commercial Card

N - Not a Commercial Card

Commercial Card Indicator

1

CSC Result Code

P

Dialect CSC Result Code

P (Not processed)

Authorisation Response

Issuer Transaction Identifier

MB929P

Financial Network Code

MEP

History

Response Code Date Transaction Type Amount Operator ID Transaction Number Merchant Transaction Reference Transaction Source

2 - Declined 29/9 5:18 PM Purchase INR8

Company: Axis Bank
Country: India
State: Haryana
City: Gurgaon

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