Bag It Today
Non delievery of product

Non delievery -- 880183277

I had as back as 1st Dec booked things based on a phone call recd from your end various items for which an amount of Rs. 15499.00 was paid and debited to my credit card also.

I recd a SMS on 16th dec intimating that there is some delay and the order shall be processed in the next 10 days. I rang around 21st Dec wanting to know the status and was informed it may take some more time and by 27th or latest by end of Dec the order shall be processed and delievery effected.

Again I checked the status on 30th dec and no positive reply was given. On Sunday 2nd Jan when I called (around 11am) I was informed that it may take a further 7 days. This period has since been increasing and since already 33 days had elapsed since making payment, I advised the person to process for cancellation. I asked him as to the no. of days it will take to refund and he mentioned 3 to 4 working days.

On 3rd I again wanted to know the status, since on 2nd the person mentioned no senior was available. This time I spoke (around 1130 hrs) to the senior person and never mentioned of cancellation. The person first said since the system is down, he cannot tell me the status and shall revert after sometime.

No call was recd and again today 4th I called (around 1130 hrs) and after not receiving a satisfactory reply from the floor person asked him to put me onto the Senior (Vijay Kumar). He mentioned that it will take 7 days to know the status of supply. When I asked him why will it take 7 days he mentioned that this is the time it takes for a mail to go and receive a reply. I asked him regarding refund and he said it takes 21 days to refund.

When I have paid in advance then why so much time. He had no answer. Normally when we book tickets and cancel it takes not more than 2 to 3 days for the refund to get credited. Also, no mail has been recd or sent from your end regarding this action and confirming that the refund is being processed.

Since I do want the goods the refund should be processed and confirmed by mail at the mail id of the amount of Rs. 15499.00 plus interest at 2.5% monthly.

Company: Bag It Today
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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