Bharti Airtel
UNNECESSARY DEDUCTION OF BALANCE

To

The Senior Manager 07/06/11

Airtel From

Ashok Kumar Agrawal

185 Vivekanand Road

Kolkata-700006

Contact-09831847297

Sub: Complain Regarding Your Service

Respected Sir,

I would like to inform you that from the past two months I am facing problem using your service. In my Airtel Number 09831847297, I had made a NOP recharge of Rs 104 on 23/05 for which the service is not activated till now. Various packs is being activated and balance is deducted unnecessarily. When I complained in customer care I faced the following problems:-

a) For NOP they said no recharge was made on 23/05 and they didn’t listen to me when I told them the Transaction ID Number-217643854.

b) I complained on 12118 to settle my NOP problem, they said I have contacted on 121 and disconnected it. This went on several times and my issue remained unsolved.

c) Whenever I call in 121, I have to wait a long time and the line was disconnected, ultimately call charges were deducted. After some point of time my number was blacklisted and I couldn’t able to contact it.

d) I tried to port my number, then your senior officer called me and said the issue will be resolved. This also went 3-4 times and issue is not solved yet.

If this issue remain unsolved then I will be left with no other choice except to make a complaint in CONSUMER FORUM or to PORT this number.

Hope my issue will get resolved soon.

Thanking You

Ashok Kumar Agrawal

ashokagrawal.2008@rediffmail.com

Company: Bharti Airtel
Country: India
State: West Bengal

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