To
The Senior Manager 07/06/11
Airtel From
Ashok Kumar Agrawal
185 Vivekanand Road
Kolkata-700006
Contact-09831847297
Sub: Complain Regarding Your Service
Respected Sir,
I would like to inform you that from the past two months I am facing problem using your service. In my Airtel Number 09831847297, I had made a NOP recharge of Rs 104 on 23/05 for which the service is not activated till now. Various packs is being activated and balance is deducted unnecessarily. When I complained in customer care I faced the following problems:-
a) For NOP they said no recharge was made on 23/05 and they didn’t listen to me when I told them the Transaction ID Number-217643854.
b) I complained on 12118 to settle my NOP problem, they said I have contacted on 121 and disconnected it. This went on several times and my issue remained unsolved.
c) Whenever I call in 121, I have to wait a long time and the line was disconnected, ultimately call charges were deducted. After some point of time my number was blacklisted and I couldn’t able to contact it.
d) I tried to port my number, then your senior officer called me and said the issue will be resolved. This also went 3-4 times and issue is not solved yet.
If this issue remain unsolved then I will be left with no other choice except to make a complaint in CONSUMER FORUM or to PORT this number.
Hope my issue will get resolved soon.
Thanking You
Ashok Kumar Agrawal
[email protected]
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