Bharti Airtel
Replace static ip SR 10032596

&&&Original Message&&&-

From: regent.okhla@airtelmail.in

To: appellate.ncr@in.airtel.com

Cc: ap@trai.gov.in;regent.wty@airtelmail.in

Sent: 09/01 01:35:57 PM

Subject: Service Request 10032596 : Replace static ip

Dear Sir/ Madam,

Please intemate us the current situation regarding the replacement of static ip

122.176.119.126 with 122.176.35.195 as per our discussion.

Today given Service Request No. 10032596 by nodal officer and told me that the

problem resolve till 9th Jaunuary 2012 but no one reached at our site till the

time.

Please send your technical person on urgent basis regarding the configuration

of static ip 122.176.35.195. Becuase we also need lots of time to configure &

check connectivity with our German based host of Chevrolet.

Regards

Naveen Chandra

IT - Head

9212440488

Regent Automobiles Private Limited

D-12, Okhla Phase - 1, New Delhi.

Connection no. 011-40534866

On Fri, Jan 6 at 6:30 PM, regent wrote:

Dear Sir,

We was using an Airtel Connection A/c. No. 10788101 with static ip

122.176.35.195. Few days back we surrender that connection.

And take another plan in connection no. 011-40534866 in which you given us a

new static ip i.e. 122.176.119.126.

I requested to you please replace the new static ip 122.176.119.126 with our

previous surrender static ip 122.176.35.195.

Our Germany based host configured with static ip122.176.35.195. So please

configure the same static ip as urgent basis.

Required static ip :122.176.35.195.

This is a formality mail as per our telephonic discussion.

Regards,

Naveen Chandra

IT - Head

9212440488

Regent Automobiles Private Limited

Connection no. 011-40534866

On Fri, Jan 6 at 12:11 PM, regent wrote:

Dear Jyoti,

We was an old standalone connection of Airtel at our D-12, Okhla Phase 1, site,

in which we need some minor changes but you never make it possible. That's why

you bind us to surrender the old connection & purchase a new one.

But now I want same static ip (122.176.35.195) used in old plan in this new

plan but your executive told us that is a chargeable service and changes charge

Rs. 2500/-.

I doesn't understand that old static ip is free because of we surrender the

plan. Bharti Airtel was bind us to surrender the old plan.

The above issue is raise due to your department, we face lots of problem in our

official work. But you doesn't want to understand our problem & given

assistance. Your company only want to earn for everything. This is not the

way to serve the peoples.

Given me my service request urgent.

Your Dissatisfying Customer

Naveen Chandra

9212440488

Regent Automobiles Pvt. Ltd.

D-12 Okhla Phase 1, New Delhi

New Connection Number : 011-40534866

Old Connection A/c No. 10788101

Company: Bharti Airtel
Country: India
State: Delhi
City: South Delhi

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