Bharti Airtel
Speed Issue in 3G datacard not resoved

Hello Team,

This is Madhusudhanan and my broadband Number is 9940063487

I have been using air tel broadband 3G for past six months. I am facing speed issue from the beginning of internet usage. I intimated this issue many times to airtel customer care technical support team but my problem is not yet solved. The broadband is working less than 100 KBPS. Due to this i can not able to use the internet and i am paying my monthly rental without using internet.

Recently i contacted the customer support team many times. They committed call back to me from back end team but i did not got any calls.

Finally i spoke with the team leaders of technical support team leaders (Mr. Hari, Mr.vinodh, Mr. Sakthivel). They intimated me that they sent a mail to back end team.

They also intimated that my 3G service is not yet updated properly and this is the reason for my speed issue. I have raised number of complaints.

Still my problem is not yet solved. Its really hurting to pay for a 3G service which works less than a 2G speed (less than 100kbps). I am also unable to utilizing my internet usage and forced to pay the monthly bill.

This is for your information i have full network tower access.

I have attached some of the message and screen shot for your references.

Name:

Number: AD-airtelMO

Content:

Thank you for calling Airtel. Your request has been registered with us. The Service Request No.is 41638020.We will get back to you by 24-JAN 15:30:00.

Time: 17-01 22:42:10

Name: customer care

Number: 121

Content:

Presently there is no 3G data plan active on your number. To avail a data plan of your choice SMS 3G to 121

Time: 17-01 22:10:46

Name:

Number: AD-airtelMO

Content:

Thank you for calling Airtel. Your request has been registered with us. The Service Request No.is 41697687.We will get back to you by 30-JAN 09:30:00.

Time: 20-01 22:14:53

Please solve my problem as soon as possible.

Thanks and Regards,

Madhusudhanan

9884488337

Company: Bharti Airtel
Country: India
State: Tamil Nadu
City: Chennai

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