Hello Team,
This is Madhusudhanan and my broadband Number is 9940063487
I have been using air tel broadband 3G for past six months. I am facing speed issue from the beginning of internet usage. I intimated this issue many times to airtel customer care technical support team but my problem is not yet solved. The broadband is working less than 100 KBPS. Due to this i can not able to use the internet and i am paying my monthly rental without using internet.
Recently i contacted the customer support team many times. They committed call back to me from back end team but i did not got any calls.
Finally i spoke with the team leaders of technical support team leaders (Mr. Hari, Mr.vinodh, Mr. Sakthivel). They intimated me that they sent a mail to back end team.
They also intimated that my 3G service is not yet updated properly and this is the reason for my speed issue. I have raised number of complaints.
Still my problem is not yet solved. Its really hurting to pay for a 3G service which works less than a 2G speed (less than 100kbps). I am also unable to utilizing my internet usage and forced to pay the monthly bill.
This is for your information i have full network tower access.
I have attached some of the message and screen shot for your references.
Name:
Number: AD-airtelMO
Content:
Thank you for calling Airtel. Your request has been registered with us. The Service Request No.is 41638020.We will get back to you by 24-JAN 15:30:00.
Time: 17-01 22:42:10
Name: customer care
Number: 121
Content:
Presently there is no 3G data plan active on your number. To avail a data plan of your choice SMS 3G to 121
Time: 17-01 22:10:46
Name:
Number: AD-airtelMO
Content:
Thank you for calling Airtel. Your request has been registered with us. The Service Request No.is 41697687.We will get back to you by 30-JAN 09:30:00.
Time: 20-01 22:14:53
Please solve my problem as soon as possible.
Thanks and Regards,
Madhusudhanan
9884488337
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