Blue Frog Media Pvt. Ltd
TataIndicom VSNL Additional Email ID disabled with no warning

In the month of January Tata Indicom VSNL upgraded their mail facility. I got a notice from them of the procedure and I was told that I would not be inconvenienced by this process. Immediately after the process, the alias email ID that was created for free and maintained for almost 10 years was not working. According to their customer support, it did not reflect in their records. I sent them email documented evidence of the existence of this ID... specifically bills that Tata Docomo send to me previously to the deleted ID.

I have tried speaking and sending Emails to the Nodal as well as Appellate Authority... All I'm getting is appalling responses. I receive many sensitive emails on this ID and now without any warning or notice, I have no access to my emails.

Please read chain for details

Mrs. Joseph,

This is preposterous... Before the mail migration process I had got a notice from Tata Indicom that I will not be inconvenienced during the migration process. Now the entire contract of the notice has been violated. From being told by Mamta Jain that my email ID will be reactivated on the 8th of Feb, I'm now being told by your team (Ms. Dipali), that I have to pay, to activated this account.

This ID was an alias account under my primary login which was given to me free almost 10 years back and I've been using it for that long. I've never been given any kind of notice of renewal or fee. Now Dipali tells me that because it doesn't show in the system, the only way I can have my email ID is if I pay for it.

I have not got any notices to warn me of this cancellation. A lot of important, sensitive communication happens through this email ID. This is completely absurd that this organisation works in this manner. This company has no legal backing to dish out this kind of attitude and service to its customers...

Will appreciate your keen action

Nitin Chandy

From: Nodal Officer West1

To: "nitinchandy@yahoo.com"

Sent: Tuesday, February 28 3:11 PM

Subject: Kind Attn Mrs. Sheena Joseph: Regarding My Complaint - 14304186

Dear Sir/Madam,

We regret the inconvenience caused to you.

This is in regards to additional email id issue please purchase the additional email id from My account once purchase kindly let us know for further update

Thank you for your time and patience.

For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visit

http://www.tataindicombroadband.in or write to us on customerservice@tatacommunications.com we will be delighted to assist you.

Warm Regards,

Nodal Desk

TATA Indicom Broadband

From: nitinchandy@yahoo.com [mailto: nitinchandy@yahoo.com]

Sent: Tuesday, February 28 1:29 PM

To: Nodal Officer West1; Appellate Authority West; Appellate Authority

Subject: Kind Attn Mrs. Sheena Joseph: Regarding My Complaint - 14304186

Dear Mrs. Joseph,

I had raised this complaint on the 25th of January. I am appealed at the apathy shelled out by the nodal office of Tata Indicom. I have waited for more than a month. I do not get replies to my email messages, I get no telephone responses and I'm rendered completely helpless here... I request you to kindly go through the email chain below and have my issue resolved ASAP.

My contact number is 9223241541 if you need to get through to me.

Yours Sincerely

Nitin Chandy

From: "nitinchandy@yahoo.com"

To: Nodal Officer West1

Sent: Friday, February 17 11:31 AM

Subject: Re: Regarding My Complaint - 14304186

It is now the 17th of Feb. I was told on the 2nd of Feb, when I called 9223461517 that my alternate ID nitinchandy@vsnl.com would be made active by the 8th by a Mrs. Mamta Jain. Nothing has happened since... and I get no responses when I called the above mentioned number.

Either your people don't care or I don't know what the issue is.

From: "nitinchandy@yahoo.com"

To: Nodal Officer West1

Sent: Monday, January 30 1:00 PM

Subject: Re: Regarding My Complaint - 14304186

I have raised this complaint almost 5 days ago and still a reason or solution has not been provided. Should i take this up with a consumer dispute tribunal and have it sorted?

Nitin Chandy

From: Nodal Officer West1

To: "nitinchandy@yahoo.com"

Sent: Saturday, January 28 2:02 PM

Subject: RE: Regarding My Complaint - 14304186

Dear Sir/Madam,

We regret the inconvenience caused to you.

As per the feedback from our concern team we have already forwarded this case to the respective team for providing the required details. Our team is working on it and will confirm you with the resolution at earliest.

Thank you for your time and patience.

For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visit

http://www.tataindicombroadband.in or write to us on customerservice@tatacommunications.com we will be delighted to assist you.

Warm Regards,

Nodal Desk

TATA Indicom Broadband

From: nitinchandy@yahoo.com [mailto: nitinchandy@yahoo.com]

Sent: Saturday, January 28 9:43 AM

To: Nodal Officer West1

Subject: Regarding My Complaint - 14304186

Kind Attn Ms Vandan,

As requested by you, I'm attaching 2 emails from Tata Docomo, to my email ID nitinchany@vsnl.com, as recent as 26th December showing you that my email ID was active and very much in your system. I maintain that it has been deleted by your people, during the migration process on the 12th of January out of carelessness.

I insist this be resolved and my email address be active again without any loss of data in it.

Regards

Nitin Chandy

Company: Blue Frog Media Pvt. Ltd
Country: India
State: Maharashtra

  <     >