Broadband Connection
Overbilling

Respected Sir,

I, Upendra Rawat, on behalf of Dr. P.S. Rawat, user of the telephone no SFS /2630069, consumer number PBCHD200301635670, Bill number T060920105816475 do hereby report that I was issued a telephone bill issued by Chandigarh Telephones on September 20. On reading it, I came to know that the bill instructed me to pay Rs. 1805 for the month of August calculated from 01/08 to 31/08.

It is stating the facts as such:

Opening meter reading closing meter reading Gross Metered Calls Credit Calls

9871 9955 84 0

Debit Calls Free Calls Net Chargeable calls

0 84 0

PlanNo BB FMC Modem FMC Usage Chg. Tot. BB amt

Total MB Night MB Free MB Net MB

H500C 500 0 1136 1636

3496 67 1536 1893

This bill states

Debits Taxes Gross Amount Amount Payable by Due Date (26 September)

1636 169 1805 1805

I want to mention hereby that the number of units it is claiming to have used of the internet is too much inflated than we have actually used it. As a matter fact the phone remained disconnected on 4 days in the August due to some snag in the telephone network. I use internet for a period of 2-3 hours a day and that too not on everyday basis. I just want to know the reason for this inflation and how it can be corrected. I also want to emphasize that if the figures in the future coming bills remain inflated as this one, then I would have to go for simply disconnection of the phone as I would be left with no other alternative. I also want to know how I would get the reimbursement of my bills if there is found to be any fault in billing, calculation of units, or of any other kind.

I am putting down previous bills details and along with internet usage to further strengthen my claim.

Plan No BBFMC Modem FMC Usage Chg Total BB Amt

Total MB Night MB Free MB Net MB

January H500C 500 0 0 500

1652 487 1165 0

February H500C 500 0 0 500

1495 49 1446 0

March H500C 500 0 0 500

1498 95 1403 0

April H500C 500 0 0 500

956 27 929 0

May H500C 500 0 0 500

1444 53 1391 0

June H500C 500 0 0 500

1222 141 1081 0

July H500C 500 0 23 523

1739 165 1536 38

August H500C 500 0 1136 1636

3496 67 1536 1893

The bills we paid were

Month Rs

January 552

February 552

March 552

April 552

MAY 552

June 522

July 577

August 1805

Phone

Kindly give me relevant information about my complaint and its redressal.

My email is upenkawat@gmail.com

My mobile is 9463966155

Thanking You,

Upendra Rawat

Chandigarh

After submitting my complaint I was given Registration No. DOTEL/E/05455 to which there has been no follow up. I want to know what action has been taken to refund the overcharged amount.

Company: Broadband Connection
Country: India
State: Chandigarh
City: Chandigarh

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