Respected Sir,
I, Upendra Rawat, on behalf of Dr. P.S. Rawat, user of the telephone no SFS /2630069, consumer number PBCHD200301635670, Bill number T060920105816475 do hereby report that I was issued a telephone bill issued by Chandigarh Telephones on September 20. On reading it, I came to know that the bill instructed me to pay Rs. 1805 for the month of August calculated from 01/08 to 31/08.
It is stating the facts as such:
Opening meter reading closing meter reading Gross Metered Calls Credit Calls
9871 9955 84 0
Debit Calls Free Calls Net Chargeable calls
0 84 0
PlanNo BB FMC Modem FMC Usage Chg. Tot. BB amt
Total MB Night MB Free MB Net MB
H500C 500 0 1136 1636
3496 67 1536 1893
This bill states
Debits Taxes Gross Amount Amount Payable by Due Date (26 September)
1636 169 1805 1805
I want to mention hereby that the number of units it is claiming to have used of the internet is too much inflated than we have actually used it. As a matter fact the phone remained disconnected on 4 days in the August due to some snag in the telephone network. I use internet for a period of 2-3 hours a day and that too not on everyday basis. I just want to know the reason for this inflation and how it can be corrected. I also want to emphasize that if the figures in the future coming bills remain inflated as this one, then I would have to go for simply disconnection of the phone as I would be left with no other alternative. I also want to know how I would get the reimbursement of my bills if there is found to be any fault in billing, calculation of units, or of any other kind.
I am putting down previous bills details and along with internet usage to further strengthen my claim.
Plan No BBFMC Modem FMC Usage Chg Total BB Amt
Total MB Night MB Free MB Net MB
January H500C 500 0 0 500
1652 487 1165 0
February H500C 500 0 0 500
1495 49 1446 0
March H500C 500 0 0 500
1498 95 1403 0
April H500C 500 0 0 500
956 27 929 0
May H500C 500 0 0 500
1444 53 1391 0
June H500C 500 0 0 500
1222 141 1081 0
July H500C 500 0 23 523
1739 165 1536 38
August H500C 500 0 1136 1636
3496 67 1536 1893
The bills we paid were
Month Rs
January 552
February 552
March 552
April 552
MAY 552
June 522
July 577
August 1805
Phone
Kindly give me relevant information about my complaint and its redressal.
My email is [email protected]
My mobile is 9463966155
Thanking You,
Upendra Rawat
Chandigarh
After submitting my complaint I was given Registration No. DOTEL/E/05455 to which there has been no follow up. I want to know what action has been taken to refund the overcharged amount.
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