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DEAR SIR,

I AM DEEPIKA ALAPATHI, (TEL: NO: 040- 23344959) FROM HYDERABAD. IN THE MONTH OF DECEMBER I HAVE TAKEN A NEW BROADBAND CONNECTION FOR MY RESIDENCE. I HAVE PAID RS 1600/- TOWARDS WIFI MODEM, NEW CONNECTION DEPOSIT, PLAN CHARGES (RS.250/- TAX). A PERSON NAMED KHADER WITH MOBILE NUMBER 9492040935 CAME TO SET UP THE BROADBAND CONNECTION ON MY LAPTOP, HE CONFIGURED AND THEN SAID INTERNET IS SET UP BUT THE ANTI VIRUS PROGRAM NEEDS TO BE UPDATED AND TILL THEN HE SAID THAT THE NET WOULDN'T WORK, AND AT THE END HE ASKED ME TO PAY HIM INSTALLATION CHARGES 150 RS/-, I TOLD HIM THAT CUSTOMER CARE DINT MENTION ABOUT THIS TO ME, HE SAID NO MADAM YOU NEED TO PAY, AND I INNOCENTLY PAID HIM THE MONEY, AND LATER ON I CHECKED ON FEW NETWORK SETTINGS AND TO MY SURPRISE I WAS ABLE TO CONNECT TO NET BUT I WAS NOT SUCCESFULLY ABLE TO ACCESS ANY SITES, BROADBAND CONN. IS TESTING MY PATIENCE DAY IN & DAYOUT. INNUMERABLE COMPLAINTS TO THE CUSTOMER CARE WENT FUTILE.THE MAIN COMPLAINT IS STILL THE WIFI DOSENT WORK SINCE THE DAY IT WAS SET. I'M ABSOLUTELY DISAPPOINTED WITH THE POOR & IRRESPONSIBLE SERVICES OF BSNL STAFF!!!

ULTIMATELY I FEEL BY THE GRACE OF GOD BSNL IS SURVIVING WHICH HAS NO COMPETENT STAFF/ENGINEERS TO SET RIGHT MY WIFI PROBLEM . THERE MUST BE MILLIONS OF SUCH COMPLAINTS ACROSS INDIA, BUT WHO CARES!!!

HERE IS THE COMPLAINT REGISTER NUMBER WHICH WAS GIVEN TO ME BY THE CUSTOMER CARE WHICH IS UNATTENDED TILL DATE... NO: 11154314211

I DONT WANT TO SURPRISED BY THE BILL FOR THE SERVICES WHICH I HAVE NEVER USED...

HELP ME...

Company: BSNL Broadband
Country: India

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