BSNL BROADBAND JAIPUR
Portal showing wrong usage details

I have taken home 500 C, bsnl broad band plan in Dec09,

In current month on date 8/4 the usage checking portal showing me wrong usage figures. it is showing that i have downloaded 947435 & 332483 kb i.e 947.43 and 332.48 mb total is about 1.27 GB. Before 8/4/10 portal is showing total usage of 1.40 GB . but after adding this 1.27 GB the total usage is about 2.67 on 8/4/10 day end which exceeds free 1.5 GB usage as per plan and BSNL will charge from me @.80rs per mb extra usage.that means i have to bear the charges for that 1.27GB (RS 1016) which is going to be charged by BSNL in this month bill.

usage details are given below:

Start Time (DD-MM-YYYY) Stop Time (DD-MM-YYYY) Download (KB) Upload (KB) Total Units (KB) Duration (HH: MM: SS) Chargeable Units (KB) Excluding Night Unlimited

08-04 12:02:39 PM 08-04 03:36:04 PM 57799 889636 947435 03:33:25 947435

08-04 10:24:32 AM 08-04 11:23:39 AM 13605 332483 346088 00:59:07 346088

on that day i was just surfing webpages.and not doing any downloading like any data file, songs, pics, movie or something else. i usually doing downloading in night between free unlimited downloading time set by BSNL i.e 2 am to 8 am.

my complaint is that there is a problem in BSNL usage calculation and BSNL simply cheating customer. and they dont have technical answers to such questions.

they simply said, if it is showing, then you would have downloaded this. this is simply radiculous answer. i don't want to pay this additional amoutof RS.1016 of 1.27 GB usage.

anybody can help me out to tackle this problem or any way to get details of download from BSNL. pls help me to resolve this issue...

Company: BSNL BROADBAND JAIPUR
Country: India
State: Rajasthan
City: Jaipur

  <     >