BSNL
Closing docket number without attending fault

I have a BB 750 plan. The plan is for broadband and I do not use the phone for any other purpose.

I was out of town for a few days and when I returned home on 1.1. the New Year Greeted me with a very noisy BSNL landline. I could not use the broadband. On 2.1.2012 early morning I complained for noisy line docket number 15588008682, they just removed the noise and closed the complaint on 4.1.2012 . I had to once again register a complaint on 4.1.2012 for no broadband. This time they just closed the docket number 15607883553 on 7.1.2011 without rectifying the fault. I called 1500, and they are ready to register a new complaint. I am without broadband from 1.1. but technically they have attended every fault and this one is fresh. Customers are eligible for rental rebate if there is continuous disruption of service for 3 consequent days. Here they close the complaint every 2 and a half day and technically, the customer is not eligible for rental rebate. If a Govt owned company is cheating customers like this. Imagine where we are going...

Company: BSNL
Country: India
State: Tamil Nadu
City: Vellore

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