BSNL, RAJAHMUNDRY
BSNL HUNGAMA MUSIC ON DEMAND DEACTIVE

Music on demand service activated and charged without my confirmation

Dear Sir,

I have been using BSNL broadband for the past 1 years. My BSNL land line number is 0883-2461421.Till now i was happy with the billing of BSNL. But last Three months I saw that an additional amount of Rs.149/- has been charged against MoD (Music on Demand). When inquired at exchange, they said its from bsnl.hungama.com. I am totally not aware of this service and I called up hungama.com customer service and understood that the service was not activated without my consent, neither i didn’t get the activation details for the said service.

I really don’t know why i am suppose to pay for something which i haven’t subscribed.

For the past one week, i am trying to escalate the issue with support.bsnl@hungama.com, but i am not getting a proper reply from them.

It would be really appreciated if you can take an action on this, as I feel it really hailing (even though the amount is small). It really kills the reputation of BSNL.

If i am not getting a proper response from hungama, I will be forced to move this to consumer court and fight against this cheating.

I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.

Thanks in advance.

Dr. T.PERUMALLU M.Ch (Neuro)

NEURO SURGEON

MOBILE : 9912168601

Company: BSNL, RAJAHMUNDRY
Country: India
State: Andhra Pradesh
City: East Godavari

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