CDMA IX Reliance netconnect
Wrong billing

I purchased a Data card from The Reliance outlet at Amar Plaza, Ajmer on 12th April. I had opted for the Swift 30 Plan which permits 15 hours in the day, and 30 hours at night per month. I was told this would cost me Rs.330 per month. Any usage beyond these hours would be chargeable. The Data Card was sold to me for Rs.3300-00.

I have been prompt in paying my bills ON TIME, every month WITHOUT FAIL.

Suddenly about 3 months ago, I got an e-mail from Reliance to say that the billing would be calculated not on time factor but on amount of download. this was never comunicated at the time of buying the Data Card.

This is an UNFAIR business practice.

Since I felt I was being short-changed, I decided to end the relationship and contacted the Reliance outlet at amar Plaza in ajmer. I was told that i would need to submit a phot i.d. and a letter in hard copy stating that. This i did on 7th June.

There was no offer of being able to return the DATa Card and get my money back. That itself is a big loss.

To add insult to injury, though reliance disconnected the internet connection on 23rd July instead of 26th July, (another UNFAIR BUSINESS practice), they sent me a bill for Rs.297.81.

Despite sending two e-mails to the Reliance Appellate authority, there is no reply.

I demand a grievance redressal as soon as possible, failing which I will be compelled to get relief through other available means under the rule of law.

sister mariola

Company: CDMA IX Reliance netconnect
Country: India
State: Rajasthan
City: Ajmer

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