Tikona / Broadband
Cheated with Plan change

Hi,

I got message on my Tikona login page about upgrade plans and hence i called them and after discussion, agreed to move to an Unlimited plan of Rs.999. They did that and then within 15 days, disconnected my connection saying i had exceeded my credit limit and Rs.1700 was due from my side. I enquired if am into a plan of maximum 999Rs then how come my bill exceeded the limit. I was told that the plan was a 'Advance rental' and hence Rs.999 was deducted and rest was pro-rata basis. I requested them to shift me back to my Old plan but was told that it has been discontinued. And now am forced to pay additional amounts every month. My concern is around the 2 points below -

1. Why i was not informed of things like, I can't go back to my old plan AND the plan am moving into is an advance rental plan? Had this been done, i'd have not agreed to move to this plan.

2. As per policy, they don't change to these Advance rental plans, if payment is NOT done in advance. I didn't make a payment, so why was i moved to this plan? If their policy of not moving to a discontinued plan is followed strictly, then why this policy of Payment in advance was not followed and i was swiftly moved to a costlier plan?

I feel CHEATED and would need help from Cosumer Forum, to resolve this situation.

Thanks,

Rakesh Singh

rakmat08@gmail.com

Company: Tikona / Broadband
Country: India
State: Maharashtra
City: Mumbai Suburban

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