Dealsandyou
Order is not dispatched and very poor customer care service

Hello sir,

i have ordered a Nokia E72 with Blue tooth, in deals and you online site.

with an order number Order #100099542 - Complete on 22-July. and the payment is done on the same day with my credit card.

till today i did not received the product, during this last one month i have called the customer care department multiple of occation, but they will say "according to our dispatch policy is it takes 21 working days for delivery" they will not provide any details about my order status this is very inconvinence to me after paying 14633/-

please also find the below email thread for reference of my interactions. and do the best favour to me

Hello dealsandyou,

i have again called today for the despatch deatils, and i was informed that i the information is passed to concern dept logistic dept, this is already sent by shalini 23 august. for this i will be arrianged a call back on 29th or 30 of Aug, for the purpose to provide AWB number (dispatch number), this is the information i got from priya.

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On Mon, Aug 22 at 10:21 AM, support@dealsandyou.com wrote:

Dear Customer,

Thank You for writing to us.

We truly regret the inconvenience caused to you.

We would like to inform you that we are still investigating the matter and your query will be resolved as soon as possible.

Your understanding in this matter is highly appreciable.

Regards

Anshul

Deals and You Team

Website: www.dealsandyou.com

From: "HariKishan" [harikishan@gmail.com]

Date Sent: 08/22 1:09:00 AM

To: harikishan@gmail.com

Subject: Re: Order #100099542 - Complete: Shipping Status?? [Case:39539]

Dear DealsNYou,

Multiple time i have called your customer care its always only one answer out shipping policy is 21 days, and this is NOT what i want after wasting my call time. if this is what they are for to answer, the line mentioned in your site is enough.

i would expect a detail information on mu order, which never ever got from you customer care representative.

Regret a lot!

Regards,

Hari Kishan

On Sun, Aug 21 at 4:55 PM, support@dealsandyou.com wrote:

Dear Customer,

Thank You for your email.

However, for any further clarification please contact to our support line: 91 120 6726777

Your understanding in this matter is highly appreciable.

Ashish Pandey

Deals and You Team

Website: www.dealsandyou.com

Support Line : 91 120 672677

From: "HariKishan" [harikishan@gmail.com]

Date Sent: 08/21 10:44:00 AM

To: harikishan@gmail.com

Subject: Re: Order #100099542 - Complete: Shipping Status?? [Case:39539]

Hello DealsNYou,

Thank you for your reply.

appreciate if your actions are time bounded, at-least a tentative date of response would be great.

Thanks a lot!

On Fri, Aug 19 at 3:35 PM, support@dealsandyou.com wrote:

Dear Customer,

Thank You for writing to us.

We truly regret the inconvenience caused to you.

We have forwarded your concern to the appropriate department, they will get back to you as soon as possible.

Your understanding in this matter is highly appreciable.

Regards

Anshul

Deals and You Team

Website: www.dealsandyou.com

Support Line : 91 120 6726777

From: "HariKishan" [harikishan@gmail.com]

Date Sent: 08/19 1:48:00 PM

To: harikishan@gmail.com

Subject: Re: Order #100099542 - Complete: Shipping Status?? [Case:39539]

Hi DealsNYou,

Any status?

On Mon, Aug 8 at 10:51 AM, support@dealsandyou.com wrote:

Dear Customer,

Greetings from Deals and You.

We would like to inform you that within this time of 21 working days we got the product from merchant and then after quality check we dispatch your order. We would like to inform you that order no is not updated in the dispatch sheet that has come last week. But your order should be dispacthed this week.

Regards

Anshul

Deals and You Team

From: "HariKishan" [harikishan@gmail.com]

Date Sent: 08/07 10:50:00 AM

To: harikishan@gmail.com

Subject: Order #100099542 - Complete: Shipping Status?? [Case:39539]

Hi DealnYou,

i have ordered the below deal on 22-8, after multiple calls to your customer care the only answer i got is

"our shipping polocy says contact after 21 working days" and very careless responses

i would like to know the below details at the earnest

1. what is the status of order and at which stage

2. was it sent to marchant.

3. has the shipping started

4. expected delivery date.

Product NamePriceQtySubtotal

E63, E5, E71, E52, E72, E72 with Bluetooth Headset starting @ Rs 7, 260!!

Nokia Phones

Nokia E72 Bluetooth Headset @ Rs 14, 630

Rs14, 630.00

Ordered: 1

Rs14, 630.00

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Cheers And Regards,

9701665551,

HariKishan Vasamsetty.

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Cheers And Regards,

9701665551,

HariKishan Vasamsetty.

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&&&&&&&&&&&&&--

Cheers And Regards,

9701665551,

HariKishan Vasamsetty.

&&&&&&&&&&&&&&

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&&&&&&&&&&&&&--

Cheers And Regards,

9701665551,

HariKishan Vasamsetty.

&&&&&&&&&&&&&&

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Cheers And Regards,

9701665551,

HariKishan Vasamsetty.

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Thanks and Regards,

Hari Kishan

Company: Dealsandyou
Country: India
State: Haryana
City: Gurgaon

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