FashionAndYou
Non delivery of product purchased

I placed an order on fashionand you on 15th Sept'2011 for Rs. 845 (Rs. 745 shipping charges). I was informed that the delivery will be made within 3-4 weeks of the purchase.

I called up on their helpline no.0120 6739999 to check the status on 5th Oct, when I was informed that the dispatch would take another one week. I called again to check on 11th Oct & I was informed that the dispatch would be made within 72 hours.

When I checked again today i.e on 14th Oct, I was informed that the product was not available & the order has been cancelled.

I wasn't informed at any stange about the non-availability of the product. Why was the product put on sale when it wasn't available? Plus the money was paid in advance & it kept resting with the fashionandyou company for almost 1 month with false promises that the product would be delivered.

Now they said that it would take another 72 hours to credit the money back to the account.

Although the amount in question is small, but if this is how the company operates, it's causing trouble to the consumers who have faith in this system.

Company: FashionAndYou
Country: India

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