Go ibibo
Refund of cancelled air tickets not done

I had booked a ticket on 25th of October through GO IBIBO from Hyderabad to Mumbai for two people on Indigo airlines costing Rs 7400/-, however i cancelled the same since my plans changed.

The cancellation confirmation was not received by me either through e-mail or sms.

I called the IBIBO helpline on 28th Oct to inquire about the cancellation and the executives did not have any clue on the same.

On my insistence the customer support executive assured me of an e-mail intimation regarding the same which i never received.

I decided to wait for a week and finally called the customer care again on 08th of Nov to my surprise the refund was not reflecting anywhere in there system as well.

After an hour i received an E-mail from IBIBO from the e-mail ID travel@ibibogroup.com saying the refund has been initiated and i will receive the amount in 10 working days.

The big issue here is why was the refund not initiated from the date of cancellation itsef which was 25th Oct.

Thhe amount of 5350 which I am supposed to get has still not been credited to my account, can somebody help get my money back.

Regards

Mohit Gattu

Company: Go ibibo
Country: India
State: Maharashtra
City: Mumbai City

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