Hathway internet broadband
Unavailability of service more than 12 hours a day

Hathway is one of the most un-professional and low profile broadband service profider. i have been using their services for last 3 months in Mayur Vihar Phase I area and everyday it's common to see service breakdowns.

Today is continuously the fourth day when i had no access to the internet for more than 10 hours continuously. i have spend hundreds of rupees calling their call centers but there is no strict action on the recurring problem. I do not even have an option to escala the problem to their management level since CC executives never allow me any such contact information.

Any of the technicians available at the samachar apartment seem to be professional, trained/educated and on duty during even day time. It is my sheer badluck that we don't have Airtel serving in my locality else i would have never gone into traps of this non-sense ISP.

The worst part of it is that Hathway do not even have a power backup solution in place in it's service points where they server so many customers. even if customer have power backup at home he'll loose connection over internet. this is rediculous and they charge bigh money for this service!!!

Now they seek public fund to support their unprofessional work culture and nowhere to go strategy to serve customers. why would i buy a share for them??

Company: Hathway internet broadband
Country: India

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