Indiatimes
Bad Refund policy and Cancellation

I ordered finidng nemo dvd on 4th october they charged my citi card and after more than week they cancelled my order (reason: out of stock) funny thing is they still has this dvd listed on their website to order

http://shopping.indiatimes.com/i/f/t/Finding_NEMO-pid-2450901-ctl-20375476-cat-111327-pc-111326&-bid=&prc=&sid=&q=&

..i tried to email their customer servcie which is given in email (customerservice@indiatimes.co.in) but all my emial got delivery failure messages.and now they refunded in the form of india times gift voucher which is useless. as i dont have what i want their site and i dont need what they have. more over the cancellation was indiatimes fault so they should refund in the form of original payment..i tried to contact my citi bank in india they also helpless.i used my nri account to purchase.

india times cheating customers by stealing their card info and makingg money out of them after that they are issuing gift voucher which, one should use on their website with in specified time .if you forget about card they make full profit.i dont know how to deal about this in india, hope my citi card will take care of this.. do we have any complaint boards which can take actual actions against such things (like BBB in usa). let em know if you guys have any more details. i just want to share my first and last experience with india times. be aware search before you shop that was my experience.

Company: Indiatimes
Country: India

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