Idea
MISBEHAVING TO CUSTOMER

Hi,

Im sathish kumar I got ported from VODAFONE network to IDEA network. I

thought of trying idea 5 rupees daily internet offer, but the service

was so pathetic, horrible to use and even my PC and Mobile got hanged

up due to very poor service. When i raised a complaint the customer

care executives (Mr. Hari) serving lame service and they transferred the

call to senior officers (Mr. Mukesh). I think they are from village the

customer care executives speaks English much fluent then the senior

officers. After that I requested for deactivation to Mr. Hari (CSR) he

assist me to send some message but still never worked and they kept

taking my money daily. Once when I asked for the compensation, after

explaining the history to many people Mr. Mukesh the Senior officer

assured me that he had taken it as complaint and ll get it within 24

hrs, but 2 days later I came to know that he provided fake info to me.

Again I raised a complaint and successfully it happened through a

female. Then one Gentle man nor a Tribe person called name S. HARISH

KUMAR as BACK END OFFICER. He was a person annoyed me misbehaving and

being very rude to me. Eg: “ Sir you want money or not sir…??!!! Like

an illiterate person he asked. When I tried to explain my problem he

PURPOSELY MADE ME ON HOLD and DISCONNECTED THE CALL MANY TIMES, after

again called and said their was a connection problem at his side. Poor

chap doesn’t even to know how to lie, while he called me from the back

end then how could the line gets disconnects?

2.For a proof when I started recording the conversation he is fighting

to me to stop on very rude and by threatening me when I said I cant

stop recording I need it for proof he told then I am disconnecting and

he disconnected the line. I am surprised how come this IDEA network

could select a person behaving very rude or misguiding the customers.

Are you idea network serve good mobile network or serve any gundas or

serve rowdies.

Rowdies List:

Hari (customer care executives) I spoke to him on 08 April 12.56

am Tamil Nadu, Chennai Location

Mr. Mukesh (senior officers) I spoke to him on 12 April 12.56 am

Tamil Nadu, Chennai Location

S. HARISH KUMAR (BACK END OFFICER) This is the main person misbehaved

very badly if required I have proof with me.i spoke to Mr. S. Harish

Kumar on 14.04.2011 5.42 pm Tamil Nadu, Chennai Location

IF POSSIBLE PLEASE TEACH YOUR OFFICERS WITH GOOD ENGLISH TRAINER.

IDEA NETWORK SUCKS ON SERVER CUSTOMER SERVICES.

Company: Idea
Country: India
State: Tamil Nadu
City: Kanchipuram

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