IDEA CELLULAR - DATA CARD
UNPRECENDENTED CASE OF HARRASMENT BY IDEA CELLULAR IN BILLING - 9594057550

This mail is to bring to your attention unwarranted and unfair practices adopted by your company IDEA . I had applied for postpaid data card connection in Mumbai on 23/08/09, no. being 9594057550 under 2 month unltd free usage programme which expired on 23/10/09. On 08/11/09 night, I suddenly receive a demand SMS on the datacard to pay Rs. 1257 as interim monthly payment and on 09/11/09 morning the connection is disconnected without any telephonic intimation from your people. It is really surprising the way you people treat customers. The bill got generated on 08/11/09 itself and I recd a SMS on 08/11/09 night and you expect me to make immediate payment in the night itself whereas the due date is 22/11/09. If you guys are in so hurry to recover bills from your clients then you should stop postpaid service and have only prepaid ones and also dont give due dates. Also your customer care centre is one of the hopeless that I have ever experienced.

Not only this, also I had applied for Rs. 849 /- unltd plan on 16/09/09 when I had made payment of my first bill Rs. 38/- (Service Tax on free service rental) which was not implemented and I was kept under Rs. 399 plan purposely for unknown reasons. I demand an explaination of this carelessness and immediate retrospective implementation of the Rs. 849 unltd plan (Rs. 500 discounted for 3 billling cycles as your brochure reads) from 24/10/09 itself. Though I had made a cash payment of Rs. 1257 under your coercive tactics to extort money but I want it to be adjusted in later bills. It may also be noted that I have lost substantial business because of this practice and behaviour of yours for which you are solely responsible.

Also demand to have a relook at your customer unfriendly extortion practices. Why you guys dont inform customer all this non sense intentions of yours beforehand itself?

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Inspite of numerous mails like this to IDEA Cellular on their id (appellate.mumbai@idea.adityabirla.com) no response has been recd till date from them except for unnamed and unmanned auto replies from the above email id.

Company: IDEA CELLULAR - DATA CARD
Country: India

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