INDIA PLAZA
Misleading customers

I ordered a mobile phone from them on 19th (Order# IN1906110273). Checked online on 22nd - the status was ready to ship and the order will ship by 4 Jul. Called their customer service and asked to cancel the order. She checked and confirmed the status that it was not shipped and told me that she will ca, me back to confirm by evening. When she did not call - I called again and spoke to another agent - He also checked and confirmed that the item was not shipped. He said he will revert in 10 mnts. The first agent reverted to my surprise and told that she has raised a ticket for cancelling my order and that The order will be cancelled by tomorrow. I also raised a ticket to cancel it in the meantime. I also opened a ticket for the same at 6:27 PM on 22nd Jun.

To my surprise in next 1 hr I received an SMS that my order has been shipped. I checked the online status and it said the order was shipped on 21st Jun.

Tried calling them but they take calls only till 6 PM. Will call them tomorrow and update this based on my experience.

Company: INDIA PLAZA
Country: India
State: Maharashtra
City: Mumbai Suburban

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