INDIA PLAZA
Non Delivery of Product and no refund

I had ordered a set of books costing Rs. 9930 on 14th Sep 2011 on India Plaza. My order number is IN1409111637.

The status of my order in the site is ready to ship since 16th Sep 2011.

Today is 28th October. I have not received the shipment till date.

I have constantly called up their customer service for the past 40days, and every time I get a reply stating that the shipment would be made in 2 days. I escalated the call to one Mr. Jithender Rao, who promised me an immediate shipment or full refund. This was as of last week. He also provided me his email ID jithender.rao@indiaplaza.in. I sent many reminders and kept calling their call-center, but Mr. Jithender Rao never came on call again, nor did he bother to reply to any of my e-mails.

AS of yesterday, IndiaPlaza promised me a complete refund which should have been processed by yesterday evening and I was to be intimated about the same. That did not happen. Today they customer-service tells me that the books have been shipped via blue-dart and I should get it in 2 days.

Basically India Plaza has been fooling around with my money and ensuring I neither get the shipment, nor do I get the money back. I have been losing interested on the large amount of goods purchased. I have waited enough for close to 40 days and I have totally lost my patience and my mind. I am planning to dispute the transaction on my credit-card and also take legal action against IndiaPlaza.

Kindly help me in taking the legal route against IndiaPlaza.

Company: INDIA PLAZA
Country: India
State: Maharashtra
City: Pune

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