Indiatimes Shopping
Non-delivery of purchased item

In response to advt in TOI in September, I placed an order for AIPTEK DV-T8 HD Digital Camcorder with Q8 QWERTY Keypad Mobile. the advt also promised Indiatimes Gift Coupon worth Rs.250/- if payment by credit card.

I paid the full amt Rs.5, 289 (4, 990 shipping) by SBI credit card on Sep 20. 2010 at 9:05:13pm for order no. 112606595. The payment was acknowledged by Indiatimes shopping by sms at 09:05:23pm.

I received the Camcorder on Sep 25, bearing invoice no. 43 dtd 23-Sep from Disha Enterprises. The invoice listed both items (Aiptek DVT 8 camcorder and Q-8 mobile)

I emailed a complaint to Indiatimes shopping customerservice same day (25th Sep) at 2:25pm from my email address cgoswami1@yahoo.ie.

On 26th Sep I lodged a complaint by phone. Complaint no. 473073 noted by Mr. Vivek.

Mr Yogesh of Indiatimes Customer Service emailed me on 27-Sep requesting 3-4 working days to resolve the issue.

On 4th Oct I again wrote that the missing mobile had not yet reached me.

Anup of Indiatimes Customer Service replied on 5th Oct asking for another 2 days.

Since then I have not received any communication nor the item has been delivered.

Also the promised gift coupon has not been sent.

Company: Indiatimes Shopping
Country: India

  <     >