In response to advt in TOI in September, I placed an order for AIPTEK DV-T8 HD Digital Camcorder with Q8 QWERTY Keypad Mobile. the advt also promised Indiatimes Gift Coupon worth Rs.250/- if payment by credit card.
I paid the full amt Rs.5, 289 (4, 990 shipping) by SBI credit card on Sep 20. 2010 at 9:05:13pm for order no. 112606595. The payment was acknowledged by Indiatimes shopping by sms at 09:05:23pm.
I received the Camcorder on Sep 25, bearing invoice no. 43 dtd 23-Sep from Disha Enterprises. The invoice listed both items (Aiptek DVT 8 camcorder and Q-8 mobile)
I emailed a complaint to Indiatimes shopping customerservice same day (25th Sep) at 2:25pm from my email address [email protected].
On 26th Sep I lodged a complaint by phone. Complaint no. 473073 noted by Mr. Vivek.
Mr Yogesh of Indiatimes Customer Service emailed me on 27-Sep requesting 3-4 working days to resolve the issue.
On 4th Oct I again wrote that the missing mobile had not yet reached me.
Anup of Indiatimes Customer Service replied on 5th Oct asking for another 2 days.
Since then I have not received any communication nor the item has been delivered.
Also the promised gift coupon has not been sent.
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