Koovs.com
Deceiving customers

I placed an order for Samsung Galaxy R I9103 on february 3rd 2012.

I decided to call up their customer care (CC) after 2 days without an update.

They told they'll ship it within 7 days and asked to wait till then.

I waited till 10th where they updated FALSE SHIPPING DETAILS WITH FALSE TRACKING ID so that i'll keep quiet for few days.

When i checked with courier company they told they didnt received any Parcel with that tracking id.

Then i again called koovs CC, they told i'll receive today. When i told about my interaction with courier company they told i'll not receive it today and the product is out of stock. They told me to mail to samsung@koovsmail.com and said i'll receive reply within an hour. i received reply immediately from google stating the Address rejected/absent!!!

How can they make such a big blunder??

What are the ways to retrieve my money and make koovs sorry for this false drama they are playing with me

Company: Koovs.com
Country: India

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