Living Media : India today book club
Cheating on phone
- 04-19-2010
- 145
This is with reference to phone call from India Today at 13:52 hrs. on 17th April from phone no. 01130818200 informing me that I have won a prize of Rs. 30, 000/- and I would receive the Demand draft in May end / June.
I confirmed twice that have I already won the prize or I would be entitled to entry to some lucky draw. He confirmed that I have already WON.
He also informed that to be able to receive the prize, I need to make a purchase of @Rs.15000/-
When I asked about the Identity of the calling person, he informed his name as Mr. Kulvirsingh (Employee ID 18304). When I asked him to send mail informing my winning the prize, he informed that it is not possible, but surely I would get the prize DD.Considering the confirmations given and that it was from organization like India Today group, I ordered one digital camera and a microwawe oven (Rs. 7598 & Rs.7798 having above mentioned booking id). He also informed me that along with this, I would be getting Reebok track suit, Rayban goggles free. He told that the items shall be delivered within 10-15 days.
Above mentioned amount was debited to my HDFC bank credit card on-line. He also gave me customer care no. 01140502424 for further queries.
To confirm the matter, I phoned the customer care on 19th April (18th April being Sunday) at 11:30 hrs. and talked to a person named Mr. Pawan.
He informed me that there is no such prize given to anyone and the person claiming any such thing on phone is wrong. I immediately asked for order cancellation, to which he informed me that their server is down and I better phone in the afternoon.
I again called at 16:20 hrs. and customer care executive Mr. Prashant Singhania also confirmed that the person who had informed me about prize was wrong (cheat).
He cancelled the order and informed me that it will take 21-28 days for refund process.
Now the amount stands debited from my Credit card account, so I need to make payment, which I will get refund from India today after 21-28 days!
Company: Living Media : India today book club
Country: India