MTNL
Broadband

The broadband connection on my telephone number (011-22422999) has been performing erratically. The ADSL light never remains stable for more than a minute and starts flickering off and on.

I registered a complaint about it on customer care (1504) and they gave me complaint number :64200154 on 1th June'2011. They said the problem is with the frequency on my telephone line and would be rectified in 24 hours.

Nothing happened after that. No one from MTNL even asked me about the problem. I again telephoned customer care and this time they said that I should get in touch with Area Manager (Laxmi Nagar). I contacted him on 9th June'2011 after many dial attempts and he said that it will be done. Thereafter I received a call from MTNL asking me "aapka phone theek hai? " Before I could say that it is not the phone but the internet which is faulty.. the official disconnected the phone.

Nothing has been done by MTNL so far.

Even contacting Public Grievance Cell of MTNL on 23356666 and 23357777 (fax) has not yielded any positive response from MTNL

Company: MTNL
Country: India
State: Delhi
City: East Delhi

  <     >